FAQ
Frequently Asked Questions
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment is confirmed. We’ll send you a shipping confirmation email once your order ships.
How long does delivery take?
Estimated delivery to Europe and North America is 7–14 business days after your order ships. This estimate is separate from order processing time. Delivery times may vary depending on your destination, customs processing, holidays, and carrier delays.
Do you offer free shipping?
Yes. Uqrelvyn offers free shipping on orders of €60 or more. Any applicable shipping charges will appear at checkout before you complete your purchase.
How can I track my order?
Your shipping confirmation email will include your tracking number and any available tracking details. Please allow some time for the carrier to update the tracking status after shipment.
How do I choose the right size?
Check the size guide and fit notes on the product page, where available. Fit can vary by style. For shirts, T-shirts, knitwear, and jackets, check the chest, shoulder width, sleeve length, and overall length. For trousers and shorts, check the waist, hips, inseam, and overall length, where provided.
If the size guide lists body measurements, compare them with your own. If it lists garment measurements, compare them with a similar piece you already own. If you’re between sizes, send us the product name or link and we’ll help you choose.
What fabrics are your clothes made from?
Fabric composition varies by style. Check the product description for available details about the fabric, lining, and stretch. If you’d like more information about a particular piece, please contact us.
How should I care for my clothing?
Follow the care instructions on the garment’s label. Check the recommended washing temperature, drying method, and ironing instructions, especially for delicate fabrics and embellished styles.
Can I return my order?
Yes. We offer a 30-day return policy for eligible items. To qualify for a return, clothing should generally be:
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Unworn, unwashed, and in its original condition
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Free from stains, odors, or damage
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Returned with the original tags attached and original packaging where applicable
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Accompanied by the relevant order information
You may try on an item to check the fit. Please keep the tags attached while trying it on. Contact us before sending an item back so we can provide return instructions. See our Return Policy for full eligibility details.
What if my order arrives damaged, defective, or incorrect?
Please contact us as soon as possible if an item arrives damaged or defective, or if you receive a different style, size, or color from what you ordered. Include the following so we can help:
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Your order number
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A brief description of the issue
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Clear photos of the item, its tags, and the issue, where applicable
Will the color look exactly like the product photos?
We aim to show colors accurately. The shade may appear slightly different depending on your screen settings and lighting. If you have a question about a particular color, please contact us before ordering.
Can I change or cancel my order?
Contact us as soon as possible after placing your order and let us know what you’d like to change or cancel. We’ll do our best to help. Once your order is being prepared for shipment, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us as soon as you notice the error and include your order number and correct shipping address. We may be able to update the address before your order ships.
How can I contact customer service?
The Uqrelvyn customer support team can help with sizing, fit, fabrics, orders, shipping, and returns.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM
We generally reply within 1–2 business days. Responses may take a little longer during holidays or busy sale periods.