Terms of Service

1. General Conditions

By placing an order, you confirm that you are legally able to enter into a binding agreement under the laws that apply to you.

We may refuse service, limit purchases, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized activity, or a violation of these Terms.

2. Products and Product Information

We make reasonable efforts to describe our garments accurately, including their colors, measurements, fabric composition, and fit. Colors may appear slightly different depending on your screen settings and lighting. Fit can vary by style, so please check the size guide and fit notes on the product page, where available.

Stock may vary by style, size, and color. We may update or discontinue products as our collections change.

3. Pricing

Prices may change before you place an order. The price, currency, and any applicable shipping charges will be shown at checkout before you complete your purchase.

If an obvious pricing or listing error affects your order, we may contact you to explain the issue and, where appropriate, cancel the order. If we cancel an order after receiving payment, we’ll issue any refund due to your original payment method.

4. Orders

When you place an order, you make an offer to purchase the items in your cart. We’ll generally send an email acknowledging that we received your order. We may still need to verify payment and stock availability before fulfilling it.

If we’re unable to fulfill your order, we’ll notify you and refund any payment due to your original payment method.

5. Payment

You can pay using any payment method available to you at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We process orders after payment is authorized and confirmed. Third-party payment providers may apply their own terms and verification requirements. For more information, see our Payment Methods page.

6. Shipping and Delivery

Orders are typically processed within 1–2 business days after payment is confirmed. Estimated delivery to Europe and North America is 7–14 business days after shipment.

Uqrelvyn offers free shipping on orders of €60 or more. Available shipping options and any applicable charges will be shown at checkout.

Delivery estimates may vary due to customs clearance, weather, public holidays, carrier delays, or incorrect shipping information. See our Shipping Policy for details on delivery and tracking.

7. Returns and Exchanges

You may request a return or free exchange within 30 days of delivery for eligible items. Exchanges are subject to stock availability.

You may try on a garment to check its fit. For a return, garments should generally be unwashed, in their original condition, and have their original tags attached. Contact us before sending an item back and see our Return & Exchange Policy for eligibility, return shipping, and refund details.

8. Intellectual Property

Website content, including text, graphics, logos, photographs, product images, and page layouts, belongs to Uqrelvyn or the respective rights holders. Any use of protected content beyond ordinary browsing and shopping requires permission from the relevant rights holder unless permitted by law.

9. Prohibited Uses

You agree to use our website lawfully. You may not:

• Engage in fraud or submit false or misleading information.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of the website.

• Upload or transmit malicious software or harmful code.

• Infringe the intellectual property rights of Uqrelvyn or others.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, and external websites. These services may have their own terms and privacy policies. The providers are responsible for the content and operation of their own services.

11. Website Availability

Website access may be interrupted by maintenance, technical issues, or events outside our reasonable control. Such events may also affect order processing or delivery.

12. Limitation of Liability

To the extent permitted by applicable law, Uqrelvyn is not liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products. These Terms preserve any liability, rights, and remedies that cannot lawfully be excluded or limited.

13. Changes to These Terms

We may update these Terms from time to time. We’ll publish the current version on this page. Orders are generally subject to the Terms in effect when they were placed, subject to applicable law.

14. Applicable Law and Consumer Rights

These Terms are subject to applicable law. If you shop as a consumer, you retain any mandatory rights and protections available under the laws of your place of residence.

15. Contact Us

For questions about these Terms or your order, contact Uqrelvyn Customer Support.

Email
wenyi68986@outlook.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM

We generally reply within 1–2 business days.