Privacy Policy
This Privacy Policy explains how Uqrelvyn collects, uses, shares, and protects personal information when you browse our online store, place an order, or contact us.
1. Information We Collect
Depending on how you interact with our store, we may collect:
-
Your name, email address, and phone number, if provided
-
Your billing and shipping addresses
-
Order details and payment or transaction information
-
Your IP address, device type, browser information, and information about how you use our website
-
Information you share with customer support, such as messages about sizing, fit, orders, or returns, and any photos you choose to provide
2. How We Use Your Information
We may use your personal information to:
-
Process payments, fulfill orders, and arrange delivery
-
Send order confirmations, shipping updates, and other messages about your purchase
-
Answer questions about our clothing, sizing, fit, and fabrics
-
Handle returns, exchanges, and refunds
-
Understand how visitors use our store and improve the shopping experience
-
Detect and prevent fraud or unauthorized activity
-
Comply with applicable legal obligations
-
Send marketing communications where permitted, with your consent where required
3. Payment Information
Third-party payment providers may process payments made through our store. The provider you select at checkout handles the payment details needed to complete your transaction under its own privacy and security policies.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to support essential store functions, remember your preferences, and understand how visitors use our website.
You can manage cookies through your browser settings or any cookie controls available on our website. Disabling certain cookies may affect features such as your shopping cart or checkout.
5. Third-Party Services
We may share information with service providers that help us operate our store. These may include ecommerce platform providers, payment processors, shipping carriers, analytics services, and marketing platforms.
For example, we share delivery details with shipping carriers so they can deliver your order. Some providers handle information under their own privacy policies.
6. Information Security
We take reasonable steps to protect personal information from unauthorized access, misuse, disclosure, alteration, or loss. Any method of transmitting or storing information electronically carries some risk.
7. Your Privacy Rights
Depending on where you live and the laws that apply, you may have the right to:
-
Request access to the personal information we hold about you
-
Ask us to correct inaccurate information or delete certain information
-
Request information about how we use or share your personal information
-
Object to or ask us to restrict certain uses of your information
-
Withdraw your consent where we rely on it to process your information
To make a privacy request, email us at wenyi68986@outlook.com. We may need to verify your identity before responding to certain requests. You can unsubscribe from marketing emails using the link provided in those emails.
8. Children’s Privacy
Our store is intended for people who are legally permitted to make purchases and provide personal information under applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has shared personal information with us, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our store, services, or legal requirements. We’ll post the updated version on this page.
10. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact Uqrelvyn Customer Support.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM