Return Policy

Uqrelvyn offers returns and free exchanges within 30 days of delivery for eligible items. If a garment doesn’t fit or you’d prefer a different size or color, contact us before sending it back.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, garments should generally be:

  • Unworn, unwashed, and in their original condition

  • Free from stains, odors, damage, and signs of wear

  • Returned with the original tags attached and original packaging where applicable

You may try on a garment to check the fit. Please keep the tags attached while trying it on.

How to Request a Return

Email wenyi68986@outlook.com before sending anything back. Please include:

  • Your order number

  • The name, size, and color of the item you’d like to return

  • A brief reason for the return

  • Clear photos if the item arrived damaged, defective, or incorrect

Our customer support team will review your request and send you the return instructions and address. Please wait for those instructions before mailing your return.

Free Exchanges

We offer free exchanges within 30 days of delivery for eligible items, subject to stock availability. If you’d like a different size, color, or available style, email us with your order number and the details of the item you’d like to receive. We’ll confirm availability and explain how to return the original item.

Damaged, Defective, or Incorrect Items

If your garment arrives damaged or defective, or you receive a different style, size, or color from what you ordered, please contact us as soon as possible. Include your order number, a brief description of the issue, and clear photos of the item and its tags. If the package arrived damaged, include photos of the packaging where available.

We’ll review the details and help arrange a replacement, exchange, or refund, as appropriate.

Refunds

Once we receive and inspect your return, we’ll email you with the outcome. If approved, we’ll issue the refund to your original payment method.

Please allow approximately 5–10 business days after we issue the refund for it to appear in your account. Timing may vary by bank or payment provider.

Non-Returnable Items

The following items may be ineligible for a change-of-mind return:

  • Personalized or customized garments

  • Items identified as non-returnable on the product page, where applicable

  • Garments that have been worn beyond trying them on, washed, or damaged after delivery

  • Gift cards, where applicable

If you’re unsure whether an item is eligible, please contact us before sending it back.

Return Shipping

For an approved return due to a change of mind or personal preference, you may be responsible for return shipping costs. We’ll confirm the shipping arrangements when we send your return instructions.

If your item arrived damaged, defective, or incorrect, contact us first so we can arrange the appropriate next steps.

Contact Us

Uqrelvyn Customer Support
wenyi68986@outlook.com

Support Hours
Monday – Friday
9:00 AM – 6:00 PM

We generally reply within 1–2 business days.